FAQ’s

We use the abbreviation “MAH” when we refer to MyAussieHoliday.

I want to talk to MAH – Can I contact you by telephone?
Yes, we would love to talk to you personally! Customers who like the internet, but still enjoy having a chat with one of our friendly travel gurus can call MAH to obtain helpful advice, more detailed information and super service [Monday to Friday 7.30 AM to 16.30 PM Western Australian Standard Time]. Call us on +61 8 9380 9696 for answers to any of your questions.

Alternatively, you can get in touch with us via our Contact Form

The prices you offer are often lower than on other websites – what’s the catch?
When you book your holiday with MAH, you can always expect low prices and excellent customer service. We are specialising in Australian package holidays, and since we handle a large number of bookings and don’t produce expensive travel brochures, we are able to pass on the savings to you!

I am over 60 - am I too old for your trips?
No, absolutely not! In fact, MyAussieHoliday is one of a few travel websites that especially consider you, the more mature traveller! Because we believe that you deserve a special deal, we are offering you dozens of brilliant specials that are exclusively available for the +60’s! Please refer to Senior Special Deals for details.

How do I book my package holiday with MyAussieHoliday?
MAH is a website dedicated to package holidays in Australia. Whilst we happily provide information on products, services and destinations on the phone, a booking request for a package holiday with MAH can only be accepted in writing and when it has been made via our website.

For further information, please also refer to Before you book.

When do I receive my travel documents?
Once your package holiday is confirmed, and as long as you have made a booking outside of 30 days prior to the first service date, you will receive an email confirming the package holiday you have booked. When MAH has received your full payment, you will then receive travel documents such as vouchers, travel directions, further information.

Is there a minimum booking lead time for a package holiday with MyAussieHoliday?
A package holiday is a combination of several services and different service providers are involved in the process. All packages shown on this website are on “request”. The minimum booking time varies from 21 days to 10 days, depending on the package selected.

Can I earn loyalty points when booking a MyAussieHoliday package?
We believe in transparency and the best possible prices. Rather than giving away “free” loyalty points [which often expire before you can use them], we pass on the best possible package prices to you.

What happens once I have completed the online booking procedure?
You will receive an automated email from MAH, acknowledging that we have received your booking request. We will then make necessary arrangements with service providers and as soon as we have their electronic confirmation, we will send you the MAH confirmation via email. This confirmation is also your invoice. At this point we deduct from your nominated credit card a deposit of AUD $100 per person you book. The balance payment will be due 30 days prior to the first service booked. Once MAH has received your full payment, you will be provided with your travel documents by email.

What to do if I have special request?
At MAH, we believe that going on a holiday should be an enjoyable experience. Sometimes a little extra can make a big difference; please call us on +61 8 9380 9696 or use the Contact Form to advise us of any special requests you may have [eg. Dietary requirements, travelling with a small child, requiring special assistance or a wheelchair etc.]. MAH is here to help!

Can I combine multiple bookings to get lower prices?
At MAH, we believe that one size never fits everyone – Please contact us if you intend to place multiple bookings or if you are planning a trip for a group. We are flexible specialists and depending on your travel plans, we may be able to pass on to you substantial savings.

Should I take out travel insurance?
We strongly recommend you take out adequate comprehensive travel insurance which also covers you for any cancellation fees should you have to cancel your trip. Please refer to our Terms and Conditions for information on applicable cancellation fees. MAH does not act as an insurance broker and we do not offer any travel insurance.

Goods & Services Tax GST
The Goods & Services Tax [GST] is a broad-based tax of 10% on the sale of most goods and services in Australia. All prices on the MAH website are inclusive of GST.

Paying for my package holiday
MAH accepts by the following credit cards: Visa, MasterCard and American Express. Unfortunately, we can not accept payment by Diners Card. – Australian-based guests are offered the option to pay directly into our bank account; please enquire for details on this option.

Does MAH charge booking fees when booking a package?
All bookings made via our website incur a flat 2% credit card fee. MAH reserves the right to waive this fee or charge a lesser amount.

How do I know my credit card details are safe once I have entered them?
MAH uses proven Secure Sockets Layer [SSL] technology to protect your personal details. SSL is a secure system which is widely used by major banks around the world; it encrypts [encodes] your personal information [such as your name, address and credit card number] so that it is available only to you and to us and can not be intercepted by anyone when your details are transferred to us. Because your details are encrypted with this technology you can be reassured that doing business with us over the internet is even more secure than buying over the phone.

Currency – A word about the Australian dollar
Australian currency [AUD] is decimal with the dollar as the basic unit [100 cents equals one dollar]. Notes come in AUD 100, 50, 20, 10, and 5 denominations. Coins come in AUD 2, 1, 50c, 20c, 10c and 5c denominations. There are no longer any 1cent and 2 cent pieces in circulation so prices are rounded to the nearest 5c.

What happens if I need to change my confirmed booking?
Sometimes, it may be necessary for you to amend a confirmed booking. Permitted amendments attract rebooking fees; please refer to our Terms & Conditions for full details. Please note that rebooking of services depends on availability of the service on a new date.

What if I need to cancel my confirmed booking?
Please contact MAH in writing, if you need to cancel your confirmed package holiday booking. Cancellation fees apply; please refer to our Terms & Conditions for full details.

For further information, please also refer to Once you have booked.

Is there a refund if I shorten my holiday?
In case you decide to shorten your holiday, all moneys will be forfeited; ie. no refund applies.

What is your Privacy Policy?
MAH is committed to protecting your privacy and keeping your personal details secure at all times. We will only send you information that you have requested and will never give your contact information to any third party. Please refer to our Privacy Policy for full details.

Visa regulations, Customs and Quarantine - Australia
All persons entering Australia must present a valid passport. Additionally, all persons except holders of Australian or New Zealand passports, require a compulsory visa to enter the country.

A tourist visa can be applied for from your nearest Australian diplomatic mission [High Commission, Embassy or Consulate]. New Zealand passport holders are being issued with a respective travel authority on arrival in Australia. The “Electronic Travel Authority” [ETA], which can be issued on the spot by travel agents, has virtually replaced the traditional visa. This short-term tourist visa can also be applied for via the Department of Foreign Affairs and Trade [DFAT] website, please refer to the following weblink: http://www.eta.immi.gov.au/ Please note that an ETA can not be obtained by all passport holders [refer to the weblink and click on “Am I eligible” to check whether you can apply online. Citizens of those countries not listed in the department’s website must lodge a visa application via one of the aforementioned diplomatic representations of Australia].

Travellers may bring some goods intended as gifts duty or tax-free into Australia. Adults [over 18 years of age] may also bring liquor and cigarettes or tobacco products duty/tax free. These goods must accompany you when you are clearing Customs. Also, tourists visiting Australia for a limited period, may bring most articles into the country duty/tax free, provided Customs is satisfied that they are for their own personal use and that they will be taken out of Australia on departure. For Customs duty/tax-free limits, please check this link http://www.customs.gov.au/site/page.cfm?u=4352 Further information can also be viewed at http://www.customs.gov.au/webdata/resources/files/GuideForTravellers.pdf

There is no limit on the amount of Australian and/or foreign cash that may be brought into or taken out of Australia. However, amounts of more than AUD 10,000, or equivalent in foreign currency, must be reported on arrival and departure; heavy fines can apply for breaches of this regulation.

On departure, overseas travellers may claim a refund of the Goods and Services Tax [GST] and Wine Equalisation Tax [WET] which they paid on goods bought in Australia. The refund on goods costing AUD 300 or more only applies to items carried as hand luggage. “Tourist Refund Scheme” [TRS] booths are located in the departure areas of international terminals after passport control, where travellers must show their passport, international boarding pass, tax invoice from the retailer and the goods. Customs officers process cash refunds and assist in completing non-cash payment options.

Australia is a country which is relatively pest-free; stringent quarantine regulations that are controlled and enforced by the Australia’s Quarantine and Inspection Service [AQIS] safeguard a very effective first line of defence against the invasion by pests and diseases which could devastate the agricultural, horticultural, forestry and even fishery sectors of the country. Incoming passengers

Because of Australia’s geographical isolation, a most unique range of plants and wildlife developed here which is virtually free from many of the pests and diseases that plague other countries.
Comprehensive information on what can and what can not be brought into Australia can be viewed at:
http://www.daff.gov.au/aqis/travel/entering-australia
http://www.daff.gov.au/aqis/travel/entering-australia/cant-take

Due to the sheer size of Australia, there are even quarantine rules and regulations that apply within the country. Certain items [fruit, vegetable, dairy products, honey, eggs, agricultural products etc.] can not be taken from one state into another as this could potentially compromise the bio-safety of a region. Further information on interstate travel in Australia can be viewed at:
http://www.daff.gov.au/aqis/travel/within-australia

Need more answers?
If you still can’t find what you are looking for, please give us a call on +61 8 9380 9696 or use the Contact Form.

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